Senior Program & Operations Leader
Global Vendor Operations · Trust & Safety · AI/LLM Operations
I turn ambiguous, high-stakes operating problems into scalable systems — aligning people, processes, and technology across global operations, Trust & Safety, and AI/LLM workflows.
Career Impact
The kinds of problems I've repeatedly solved, and at what scale.
Scaling Global Vendor Operations
Built and ran global vendor operations across APAC, EMEA, North America, and LATAM — full budget and workforce accountability, and Google Japan's lowest-ever vendor attrition rate (1.45% vs. a 15.3% baseline).
Trust & Safety, Risk & Reviewer Wellbeing
Led multi-region Trust & Safety vendor operations through hyper-growth, building governance across Engineering, Legal, and Product — including tooling that improved reviewer wellbeing scores by 30%.
AI/LLM Operations & Human-in-the-Loop Systems
Stood up global vendor operations for LLM-based data labeling at Google, scaling Human-in-the-Loop review and annotation workflows across multiple sites while strengthening quality, throughput, and audit readiness.
Operational Efficiency, Governance & Scale
Repeatedly turned manual, unscalable operations into governed, efficient systems — including a 50% efficiency gain in Ads/Shopping operations through tooling and process standardization.
Selected Builds
Applied product and systems thinking, outside the day job.
Acquisition decision-support for foreign property buyers in Japan
Japan Property OS helps foreign buyers evaluate whether a property in Japan actually fits their situation, using an LLM-based Suitability Score instead of generic listings data. It's a real, actively developed product taken from problem definition through shipping and ongoing iteration — not a demo.
Live product · Active development
Read the case study →Open-source browser extension
Multi-Site Job Saver is an open-source browser extension that fixes the friction of filtering and saving jobs across multiple job sites — shipped via GitHub Releases. A companion web app extending the workflow further is in active development.
Shipped via GitHub Releases
About
15+ years leading global program and operations work across international markets, with hands-on experience in Japan and JLPT N1-certified Japanese fluency. Outside the day job, that same systems mindset shows up in hands-on, AI-assisted product building.
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