Resume
Charles Momeny
Senior Program & Operations Leader
Global Vendor Operations · Trust & Safety · AI/LLM Operations
Senior program and operations leader with 15+ years scaling global vendor operations, Trust & Safety governance, and AI/LLM systems. Experience spans large-scale vendor management, cross-functional governance across Engineering, Legal, and Policy, and — most recently — Human-in-the-Loop operations for LLM-based data labeling. Comfortable operating between people, process, policy, and technology, with a consistent focus on turning ambiguous operating problems into repeatable, auditable systems.
Expertise
Global Vendor Operations · Program & Portfolio Leadership · Trust & Safety / Risk · AI/LLM Operations · Human-in-the-Loop Systems · Governance & Compliance · Operational Excellence · Cross-Functional Leadership · International Operations
Experience
Senior Program Manager, Vendor Operations & Tooling
Google — via Quest Global
- Built and standardized a global vendor operations framework for LLM-based Ads data labeling across Europe, South America, India, and the U.S.
- Scaled Human-in-the-Loop review and AI-assisted annotation workflows across large vendor populations
- Built operational dashboards with Engineering for real-time cost, quality, and throughput visibility
- Established AI vendor governance, compliance, and audit-readiness frameworks aligned with Legal, Security, and Procurement
- Launched role-based training and tooling-enablement programs that shortened ramp-up time for distributed teams
IT Program Manager
California Correctional Health Care Services
- Improved enterprise project approval and reporting processes, reducing cycle times by 10% while achieving 100% compliance with state reporting requirements
- Built cross-functional communication and escalation frameworks that reduced issue-resolution time by 20%
- Led planning and documentation improvements across IT, finance, clinical, and operations teams
Senior Operations Manager – Vendor Strategy / Senior Program Manager, Trust & Safety Engineering
2019 – 2023- Led multi-region vendor operations supporting global Trust & Safety enforcement through a period of hyper-growth
- Improved reviewer wellbeing scores by 30% through tooling and workflow changes that reduced exposure to violent and traumatic content
- Strengthened brand-protection tooling and internal policy, helping reduce multi-million-dollar risk exposure to advertisers and users
- Built end-to-end vendor governance frameworks — performance management, operational audits, and escalation paths — spanning Engineering, Legal, and Business
Senior Program Manager, Publisher Quality
2017 – 2019- Shifted 120+ hours/week of manual QA work to MSP partners, expanding program capacity without adding headcount
- Grew team capacity by 30% and advanced 15 employees into higher-impact roles through structured internal mobility
- Built and led a 3-person program management team focused on GDPR readiness, vendor management, and quality assurance
Senior Manager, AdWords / Google Shopping
2016 – 2017- Improved operational efficiency by 50% through tooling and process standardization across APAC, EMEA, and North America vendors
- Maintained global service continuity across four product areas with a lean team of five FTEs
- Led enforcement programs protecting Ads quality and preventing fraud and abuse across multiple product lines
Global Manager, Google Maps & Location Operations
2012 – 2016- $30M+ global operations/project budget managed
- 380K+ Wi-Fi surveys delivered; 10K+ indoor-map locations expanded across five countries
- Vendor operations scaled across APAC, EMEA, North America, and LATAM
- Google Japan vendor attrition reduced to 1.45%, against a 15.3% baseline
Earlier Career
Principal Project Management Specialist · Symantec
2010 – 2012Led cross-functional projects spanning eCommerce, partner management, and IT infrastructure, coordinating vendors and internal teams to deliver product launches on schedule.
Project Manager / IT Specialist · The Boston Consulting Group
2006 – 2010Manager and technology advisor for BCG's West Coast office, supporting a 400-consultant team across a broad range of technology services.
Technical Account Manager / Project Management · BiOS Division, LINC Media Inc.
2005 – 2006Bilingual IT consultant providing infrastructure support, bilingual helpdesk, hardware/software procurement, and systems deployment.
Selected Builds
Japan Property OS — Founder / Product Lead. Real-estate acquisition decision-support product for foreign buyers in Japan; product strategy, UX, requirements, AI-assisted development, QA, and deployment.
Multi-Site Job Saver — Creator / Product Lead. Open-source job-search filtering/saving extension with a companion web application in active development.
Education & Certifications
MBA — Kaplan University · PMP · CISM · JLPT N1 · COPC Certified & Registered VMO Coordinator · CSM — Certified ScrumMaster