Career Impact

Growing a global product means growing the vendor operations behind it without losing quality, cost discipline, or accountability along the way. As Global Manager for Google Maps & Location Operations, built and ran the vendor programs behind Google Maps' international expansion — full accountability for budget, workforce, and performance across APAC, EMEA, North America, and LATAM. Scaled field and data-collection operations across eight countries spanning the Americas, Europe, and APAC.

Led a 9-person FTE team whose broader organization managed vendor operations involving 200+ vendor personnel; site-level operational responsibility covered 120+ vendor personnel across two vendor groups. That structure carried real financial and delivery accountability for the program's budget, field delivery, and workforce stability targets.

Trust & Safety work carries a different kind of scale problem: the volume is real, the content is often difficult, and the cost of getting governance wrong is measured in user harm and brand risk, not just throughput. Built and ran multi-region vendor operations supporting Trust & Safety enforcement through a period of hyper-growth, scaling teams and workflows while holding to strict productivity and quality SLAs.

Reviewer wellbeing was treated as an operational requirement, not an afterthought: new tooling and workflow controls that reduced exposure to violent and traumatic content improved wellbeing scores by 30% on internal surveys. On the governance side, built end-to-end vendor frameworks — performance management, operational audits, and escalation paths — spanning Engineering, Legal, and Business — and, earlier in Publisher Quality, built a GDPR-readiness program across vendor and internal teams working in sensitive Ads-quality workflows.

Standing up operations for LLM-based work looks different from traditional vendor management — the workflows, quality bar, and governance model are still being defined in real time. On Google's EWOQ Ads LLM program (Google — via Quest Global), built and standardized a global vendor operations framework supporting LLM-based Ads data labeling across Europe, South America, India, and the U.S., reducing cross-site variance while improving throughput, quality, and execution consistency.

That included scaling Human-in-the-Loop review and AI-assisted annotation workflows across large vendor populations — balancing automation with human judgment — and building AI intake, prioritization, and delivery pipelines in partnership with Product and Engineering. Operational dashboards built with Engineering gave real-time visibility into vendor productivity, labeling quality, and cost drivers, while governance, compliance, and audit frameworks kept LLM-enabled operations aligned with privacy, security, and policy requirements. Role-based training and tooling-enablement programs shortened ramp-up time for new annotators across distributed teams.

Not every operational problem is about scale for its own sake — sometimes it's about making an existing program more efficient without sacrificing quality or adding headcount. As Senior Manager for AdWords/Google Shopping, improved operational efficiency through tooling and process standardization across APAC, EMEA, and North America vendors, while maintaining global service continuity across four product areas with lean, vendor-supported teams.

Earlier, in Publisher Quality, shifted a large share of manual QA work to MSP partners — expanding program capacity without expanding headcount — and built governance and process frameworks that held up under scrutiny. Similar operational-governance discipline carried into public-sector work at California Correctional Health Care Services, improving cycle times, compliance, and issue-resolution speed.