About
Operating at the intersection of people, process, policy, and technology.
I'm a senior program and operations leader who has spent 15+ years turning ambiguous, high-stakes operating problems into repeatable systems. Much of that time was spent at Google (2012–2023) across Maps, Ads, and Trust & Safety; more recently, I led AI/LLM vendor operations for Google's Ads organization through Quest Global.
That work has meant building and running global vendor ecosystems, aligning Engineering, Legal, and Policy without relying solely on formal authority, and — most recently — the operational side of AI/LLM systems. Outside the day job, that same systems mindset shows up in hands-on, AI-assisted product building: defining the problem, making trade-offs, and shipping something that actually works.
How I Operate
Ambiguity → structure
Turn unclear operating problems into defined systems — ownership, workflows, metrics, and decision mechanisms — rather than leaving them to individual judgment call by call.
Cross-functional alignment
Build working agreements across Operations, Engineering, Legal, Policy, Security, Procurement, and vendors without relying solely on formal authority.
Scale through systems
Design processes that hold up across sites, vendors, regions, and teams — not ones that depend on heroic individual effort to keep working.
Technology as an operating lever
Use automation, AI, and tooling to improve operating systems, not as the objective in themselves.
International Perspective
Much of that global operating experience has run through Asia-Pacific, including substantial work in and with Japan. I'm JLPT N1-certified in Japanese, which — combined with hands-on Japan-market operating experience — means I can work effectively across U.S. and Japanese business environments, not just translate between them.
Mentoring
Provides paid professional mentoring on strategic planning, program leadership, and career development through MentorCruise.
Building Outside the Day Job
That same problem-solving instinct extends outside the day job. Japan Property OS is a real, actively developed product helping foreign buyers evaluate property in Japan; Multi-Site Job Saver is an open-source browser extension that fixes a fragmented job-search workflow. Both are exercises in problem framing, requirements discipline, and AI-assisted execution — not a pivot toward software engineering.
Read the Japan Property OS case study →Credentials
MBA · PMP · CISM · JLPT N1